The premier independent servicing, sales and hire centre,
the answer to your motoring needs.

Tel: 01483 766 634

Customer care

Our aim is to be the best independent garage in the Woking area.


Buy With ConfidenceField's Car Centre are pleased to announce, we are now listed with Buy With Confidence. An initiative set up between Surrey County Council and Trading Standards, to help businesses comply with the law while improving consumer protection. We are one of only 600 approved local businesses.

Customer care and service policy

"Our aim is to be the best independent garage in the Woking area"

We will strive to achieve this by:

  • Offering quality service and value for money
  • Caring communication with customers while meeting their needs and solving their problems
  • Doing what we say when we say it
  • Care and attention to detail
  • Always give immediate thoughtful attention to complaints and queries

To our customers we pledge to:

  • Only carry out work authorised by you
  • Obtain from you further authorisation for any additional work required
  • Provide written estimates on request
  • Provide a guarantee on parts and labour
  • Give care and attention to your vehicle whilst in our care

Damage to vehicles

We will endeavour to take every care of your vehicle and its contents whilst on our premises. We cannot, however, be held responsible for any loss or damage to it.

PLEASE REMOVE ANY ITEMS OF VALUE FROM YOUR VEHICLE

Guarantee

In the unlikely event of a replacement part failing we offer a free parts and labour replacement within 12 months or 12,000 miles, whichever is sooner.
This does not effect your statutory rights.

Parts

Dismantled parts from your vehicle are available for inspection up to the end of the working day. Please inform reception, when you are dropping off your vehicle, if you wish to keep or see any such parts. Otherwise they will be disposed of.
Service exchange parts may be inspected but must be returned to the supplier.

Cause for complaint

Field's Car Centre operates under the Retail Motor Industry Federation(RMI) Car Wise code of practice as approved by the Office of Fair-Trading.

We sincerely hope you never have cause for complaint regarding Field's Car Centre, but should you feel aggrieved with any issue:

Please speak to the person who oversaw your job. Their name will be indicated at the bottom of your invoice. If you feel the issue has not been satisfactorily resolved, ask to speak to either of the company directors: Mr Michael Field or Mr Richard Field

If you are still not satisfied, then as members of the Retail Motor Industry Federation you can refer your complaint to the National Conciliation and Arbitration Service operated by the RMI.

We shall be happy to provide you with details of this procedure.